Política de envío

Shipping & Returns

What are my shipping options?

We offer three shipping options that will be available for you to choose:

Free Shipping (Up to 36 hours processing, 3-7 business days shipping)

Expedited Shipping $9.99 (24 hours processing, 2-4 business days shipping)

Express $19.99 (24 hours processing, 2-3 business days shipping)

I have not received my order yet

Please double-check the current delivery status of your order. If it says your package was delivered, contact your neighbors to make sure it wasn’t dropped off at the wrong address by mistake.

If the package is still stuck in transit, and you haven’t received it, please give us a call at +1 (844) 433-4438 or live chat within 5 days of the date you should have received your package.

My tracking link says "Shipping label created", but it hasn't shipped." You guys didn't ship on time!

This is a fair point, but almost never the case. We have a daily pickup from DHL, and do not print labels until we ship your package. Sometimes DHL may not scan a label at their distribution center, but the product is in transit. It may be late, it may not. Unfortunately, we have seen this happen during COVID-19 across many shipping carriers. Trust us, we're frustrated with the carriers too!

I entered the wrong delivery address! How do I change it?

Mistakes happen. If you think you made an error, please contact us ASAP. If the order has not shipped yet, we will be able to modify the address free of charge. If the order has already shipped. Please contact us and we will determine the best course of action to get your product in your hands.

My crystal was delivered but I never received it. Can I get a refund?

If your delivery link indicates that your crystal was delivered but you did not receive it, we will file a claim with our carrier on your behalf. We will also work with you to get a replacement crystal shipped to you ASAP. However, we are not able to issue refunds for crystals that are lost in transit.

Can I return/refund my order?

We are sorry to hear you weren’t satisfied with your crystal. Don’t worry – here is what you need to know:

We only accept return requests made 10 days after delivery. The item must be in the same conditions as we shipped it in.

Before returning your item, email us at support@3dphotogifts.com and state the reason for your return, including pictures.

All returns must be sent to 350 San Lorenzo Ave, Coral Gables FL 33146.

We will apply a 20% restock fee to cover the design fee built into your crystal. This is to cover the work our designer performed, in converting your 2D image into a 3D rendered model. This is a costly process for us that we only use to make sure our designers get paid for their work.

We will cover the cost of shipping.

Once your return has been received and examined, you’ll receive an email notification. If approved, we’ll issue your refund within a few days to the payment method you used to complete your purchase.